We may also collect and use non-personal information that does not and cannot be used to reveal your identity or that of another individual, such as information which has been anonymized, deidentified, or aggregated (“Other Information”). We use Other Information to facilitate our operation of our Sites and for other purposes described below.
Information Collected From Third Parties. We may collect information about you through other third parties. For instance, through cookies we place on your browser or device, we may collect information about your online activity after you leave our Website.
We and our service providers collect Personal Information and Other Information in a variety of ways, including:
We may use your Personal Information as follows:
We contract with other companies and people to perform tasks on our behalf and we share your Personal Information with some of them to provide products or services to you, or to otherwise communicate with you, such as to provide marketing or offers on our behalf. Examples include removing repetitive information from customer lists, analyzing data, providing marketing assistance, conducting billing, processing credit card payments, engaging technical support for our services, providing customer service, hosting our Sites and Service Offerings, and performing analysis related to our products or services. We also provide your Personal Information to Service Providers (ex: Google Analytics) to verify or compile aggregate usage data that we provide to our partners. When we share your Personal Information, we require the Service Provider to maintain the privacy, confidentiality and security of your Personal Information.
We endeavor to encrypt and otherwise protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
In some cases, we may buy or sell assets or businesses. In these types of transactions, user information may be one of the business assets that is transferred. BatchX will disclose Personal Information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
BatchX combines data obtained by the methods described above to help us determine what products and services might be of interest to you and when you might be ready to make a purchase based on repeated interaction with BatchX websites, emails, and content. BatchX marketing and sales personnel are involved in this process and no automated decisions are made that would result in legal effects or similarly significantly affect an individual.
We release Personal Data as we believe necessary and appropriate to law enforcement, tax, fraud prevention, credit risk agencies and other companies and organizations, as described above.
We do not “sell” your Personal Information, We will only communicate your data to Service Providers in order to provide you with support, service, or access, or through use of our Sites, during a Business Transfer (as outlined above), as outlined in the last bullet point of the “Reasons for Use of Personal Information” section above, or at your direct request.
Service Email: As someone with an active Offering account, we may send you service-related email messages, which are not promotional in nature, on occasions and when it is necessary. Similarly, if you request assistance with a Site or one of our products or services, we will communicate with you through email or other online help sessions until we have addressed your questions. Customer Service: Based upon the information you provide us, we will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We may communicate with you by email, through an online help forum, or by telephone.
Newsletters and Promotions: If you register for our webinars, whitepapers, and/or other educational or promotional content, or otherwise indicate your interest in our Services, we will follow up via email and telephone with recommendations for our products and services based on your likely interests. You can unsubscribe or opt-out of any or all email marketing you may receive at any time. We may occasionally send you push notifications through our consumer applications to send you application updates and other service related notifications that may be of importance to you. You may at any time opt-out from receiving these types of communications by turning them off in the device settings.
ISO 27001/27701: The security of your personal information is important to us. We have implemented technical, organizational and administrative security measures to protect your information from unauthorized access, disclosure, misuse, alteration, accidental loss or destruction. In addition, we align to the ISO 27001 framework. BatchX has developed a comprehensive Information Security Policy to define security requirements for all personal information and preserve the confidentiality, integrity, and availability of personal information. The Information Security Policy, and all associated policies and procedures, are reviewed at least annually. Technical measures to protect information include data encryption, access controls, and vulnerability management.
BatchX defines security and privacy obligations for third party service providers, which providers must adhere to.
We retain the Personal Information we collect where we have an ongoing legitimate business need to do so (for example to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your Personal Information, we will either delete or aggregate it or, if this is not possible due to practical or legal requirements, then we will securely store your Personal Information. If you wish to cancel your account or request that we no longer use your information to provide you with services contact the BatchX Privacy Office by emailing us at privacy [at] batchx [dot] io
We and our Service Providers may collect and store your usage information in log files and by using cookies, web beacons, pixel tags, embedded scripts, and other industry standard tracking technologies (“Tracking Technologies”). Among other things, we use Tracking Technologies to better serve you with more tailored information about BatchX services, to facilitate your ongoing access to and use of the Site, and to collect and store information about your use of the Sites and Offerings. These technologies are used to analyze site usage trends, administer the site, monitor your navigation of the site, and to gather demographic information about our user base. We may receive reports based on this data from these companies on an individual and on an aggregated basis.
BatchX does not knowingly collect information from children under the age of 13 on the Site or through the Service. If you are under the age of 13, please do not provide any information to us. If we become aware that we have collected information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our systems.
We ask that you not send us or disclose any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, sexual orientation, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Sites or via other means.
Your Personal Information may be stored and processed in any country (including the United States) where we have facilities or in which we engage service providers, and by using the Sites or disclosing information to us you consent to the transfer of information to countries outside of your country of residence, which could have different data protection rules than those of your country or the country in which you were located when you initially provided the information. BatchX will take steps to ensure that your Personal Information is subject to appropriate safeguards, including, where required, by implementing appropriate transfer mechanisms such as the European Commission standard contractual clauses (as amended and approved) for the transfer of Personal Information to third countries, supported by appropriate technical and organizational measures. For additional information regarding the mechanism under which your Personal Information is transferred outside of the European Economic Area and the United Kingdom, you may contact us at privacy [at] batchx [dot] io .
Applicable data privacy laws and regulations may afford you specific privacy rights (which depend on your location and jurisdiction), which may include and are not limited to the right:
BatchX responds to all privacy rights requests in accordance with applicable data privacy laws and regulations, which may provide certain restrictions on the extent to which you may exercise them. When a privacy right request is submitted, BatchX will respond within a reasonable time frame the length of which depends on how complex or voluminous the request is (to the extent permitted by applicable law or regulation). BatchX will promptly notify you if the response time will be extended.
You may exercise applicable privacy rights by submitting your request to privacy [at] batchx [dot] io.
Please indicate which privacy right you are exercising in the request with the corresponding data privacy law or regulation. We also need to know your email address which is associated with BatchX to initiate your request. Please note we may request additional information to verify your identity, depending on the request type.
YOU CAN ALSO OPT-OUT OF RECEIVING MARKETING MESSAGES FROM BATCHX OR ITS AFFILIATES BY UNSUBSCRIBING THROUGH THE UNSUBSCRIBE OR OPT-OUT LINK IN AN EMAIL. PLEASE NOTE THAT IF YOU OPT-OUT OF RECEIVING MARKETING-RELATED EMAILS FROM US, WE MAY STILL SEND YOU IMPORTANT ADMINISTRATIVE AND TRANSACTIONAL MESSAGES.