Privacy Policy

Effective date: May 12, 2021

We at BatchX take your privacy seriously. Please read this Privacy Policy to learn about the information we collect when you access or use our website or related services (collectively “Services”), and how we may use, share, and protect such information.


BatchX, Inc. respects your privacy rights and values your trust. This Privacy Policy describes how we collect, receive, use, store, share, transfer, and process your Personal Information (“Personal Information”), as well as your rights in determining what we do with the information that we collect or hold about you. This Privacy Statement (“Privacy Policy”) governs BatchX’s collection, use, storage, and transmission of Personal Information in connection with the use of BatchX’s products, applications, and services (“Offerings”) or from any of the websites operated by BatchX (the “Sites”), and other services provided by us both online and offline as well as through communication, including email messages, that we send to you that link to this Privacy Policy (together with the Offerings and the Sites, the “Services”). By using the Services, you accept and agree to the practices that this Privacy Policy describes.

This Privacy Policy does not apply to the practices of third parties that BatchX does not own or control, or to individuals that BatchX does not employ or manage.

Information we collect

When you use the Services, we may collect and use Personal Information about you or that directly or indirectly identifies you or another individual, which may also include your name, email address, phone number, title, job function, postal address, browser and device information, and information collected through cookies and other similar technologies (such as IP address). If you submit any Personal Information to us or our vendors, consultants, agents, or service providers (collectively, “Service Provider(s)”) in connection with the Services, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

We may also collect and use non-personal information that does not and cannot be used to reveal your identity or that of another individual, such as information which has been anonymized, deidentified, or aggregated (“Other Information”). We use Other Information to facilitate our operation of our Sites and for other purposes described below.

Information Collected From Third Parties. We may collect information about you through other third parties. For instance, through cookies we place on your browser or device, we may collect information about your online activity after you leave our Website.

How we Collect your information

We and our service providers collect Personal Information and Other Information in a variety of ways, including:

  • Through the Sites: We collect information when you request a free trial or demo, register for a webinar, contact us, subscribe to our email newsletter, register to use the Sites, download content (e.g. white papers), apply for employment (etc.);
  • Offline: We collect information from you offline, such as when you attend one of our events, during phone calls with sales representatives, or when you contact a BatchX representative;
  • Information from Other Sources: In order to provide relevant marketing, offers, and services to you, we may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms, as well as from other third parties;
  • Through Your Browser or Device: When you visit our Sites, we may collect information such as your MAC (Media Access Control) address, IP address, Internet browser type and version, your computer type (Windows or Macintosh), along with the time of visit and the pages you visited. If you use a mobile device to access our Sites, we may receive information about the location of your device. In some cases, even if you are not using a mobile device, information about your general location may be discernible from your device’s IP address or the URLs we receive. If you access or use our Sites with your mobile telephone, we may collect your telephone number;
  • Through Your Use of the Sites and Offerings: We may track Site and Offering usage data, such as the date and time you use our Sites or Offerings, and what actions you perform within those Sites and Offerings;
  • Through Cookies and other Similar Technologies: To the extent possible, BatchX recognizes automated browser signals regarding tracking mechanisms, which may include ‘do not track’ instructions. See the section below titled “Cookies and other Similar Technologies” for more details.
  • Specific to BatchX’s Feedback Loop: BatchX provides Feedback Loop services to you on behalf of select Internet Service Providers (“ISPs”) partnered with us. In order to provide the Service to you we will make your registration information (first name, last name, email address, along with any domain or IP data you provide) available to our ISP partners. This information is provided so that they may evaluate, approve, and administer the Service for you. We provide your registration information to these partners but they are not permitted to retain or use your information for any other purpose other than administering this Service.
  • Specific to the Data Feed Services (i.e. We collect Personal Information only when you provide such information directly to us in connection with the Service Offering. We ask for Personal Information such as your name and e-mail address when you correspond with us for information or support. We may also retain any messages you send to us through the Service and may collect content and information you provide by posting to the Service Offering (“User Content”). We use this information to find malicious traffic which we provide to security companies to help them improve internet security efforts. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to website or Service Offering.
  • Through aggregation of email addresses when providing email validation services to our clients: we collect email addresses of individuals supplied to us by our customers using our products. This information is limited to email address only and is securely stored and encrypted, not in plain text. This information is not used for any ongoing purposes outside of validating email addresses for our customers.

How we use your Information

We may use your Personal Information as follows:

  • To register a customer or an interested party;
  • To perform the contract that we are about to enter into or have entered into with you or our customers;
  • To improve the content of our Services;
  • To deliver interest-based content to you, including marketing and advertising material;
  • To carry out research on customer demographics, interests and behaviors;
  • To administer our Offerings, including by monitoring and analyzing traffic and usage patterns;
  • To respond to inquiries and fulfill your requests, such as to send you requested materials and newsletters, as well as information and materials regarding our Services;
  • To send administrative information to you, such as changes to our terms, conditions and policies, or information regarding the Services;
  • To personalize your experience on the Sites by presenting products and offers tailored to you;
  • To allow you to participate in sweepstakes, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your Personal Information, so we suggest that you read these rules carefully.

Reasons for collection ans use of personal information

  • When necessary to perform a contract or take steps to enter into a contract with you.
  • If you have consented or requested to receive communications from us.
  • If it is necessary for our legitimate interest, for example:
    • to keep our records updated;
    • to explore how customers use our Offerings;
    • to offer additional features to our customers;
    • for provision of services,
    • to prevent fraud or monitor for security vulnerabilities;
    • in the context of a business reorganization or group restructuring exercise;
    • to keep our Sites updated and relevant;
    • to develop our business;
    • and to inform our marketing strategy (by delivering Sites content and advertising to you).
  • For our business purposes, such as data analysis, audits, fraud and abuse monitoring and prevention, detecting security vulnerabilities, identifying technical errors, for testing products and services, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
  • As we believe to be necessary or appropriate:
    • under applicable law, including laws outside your country of residence;
    • to comply with legal process;
    • to respond to requests from public and government authorities including public and government authorities outside your country of residence;
    • to enforce our terms and conditions;
    • to protect our operations or those of any of our Affiliates;
    • to protect our rights, privacy, safety or property, and/or that of our Affiliates, you or others; and
    • to allow us to pursue available remedies or limit the damages that we may sustain.
  • If you would like more information on the legal basis under which we have collected and/or are processing your Personal Information, please contact us at privacy [at] batchx [dot] io.

How we share the information we receive

Subsidiaries and Affiliates:

We disclose Personal Information to our subsidiaries and affiliates for the purposes described in this Privacy Policy.

Service Providers:

We contract with other companies and people to perform tasks on our behalf and we share your Personal Information with some of them to provide products or services to you, or to otherwise communicate with you, such as to provide marketing or offers on our behalf. Examples include removing repetitive information from customer lists, analyzing data, providing marketing assistance, conducting billing, processing credit card payments, engaging technical support for our services, providing customer service, hosting our Sites and Service Offerings, and performing analysis related to our products or services. We also provide your Personal Information to Service Providers (ex: Google Analytics) to verify or compile aggregate usage data that we provide to our partners. When we share your Personal Information, we require the Service Provider to maintain the privacy, confidentiality and security of your Personal Information.

We endeavor to encrypt and otherwise protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

Business Transfers:

In some cases, we may buy or sell assets or businesses. In these types of transactions, user information may be one of the business assets that is transferred. BatchX will disclose Personal Information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

Profiling and Automated Decision-making:

BatchX combines data obtained by the methods described above to help us determine what products and services might be of interest to you and when you might be ready to make a purchase based on repeated interaction with BatchX websites, emails, and content. BatchX marketing and sales personnel are involved in this process and no automated decisions are made that would result in legal effects or similarly significantly affect an individual.

Protection of BatchX and Others:

We release Personal Data as we believe necessary and appropriate to law enforcement, tax, fraud prevention, credit risk agencies and other companies and organizations, as described above.

No Sale of Personal Information:

We do not “sell” your Personal Information, We will only communicate your data to Service Providers in order to provide you with support, service, or access, or through use of our Sites, during a Business Transfer (as outlined above), as outlined in the last bullet point of the “Reasons for Use of Personal Information” section above, or at your direct request.

Communication from the sites

Service Email: As someone with an active Offering account, we may send you service-related email messages, which are not promotional in nature, on occasions and when it is necessary. Similarly, if you request assistance with a Site or one of our products or services, we will communicate with you through email or other online help sessions until we have addressed your questions. Customer Service: Based upon the information you provide us, we will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We may communicate with you by email, through an online help forum, or by telephone.

Newsletters and Promotions: If you register for our webinars, whitepapers, and/or other educational or promotional content, or otherwise indicate your interest in our Services, we will follow up via email and telephone with recommendations for our products and services based on your likely interests. You can unsubscribe or opt-out of any or all email marketing you may receive at any time. We may occasionally send you push notifications through our consumer applications to send you application updates and other service related notifications that may be of importance to you. You may at any time opt-out from receiving these types of communications by turning them off in the device settings.

How we secure personal informtion

ISO 27001/27701: The security of your personal information is important to us. We have implemented technical, organizational and administrative security measures to protect your information from unauthorized access, disclosure, misuse, alteration, accidental loss or destruction. In addition, we align to the ISO 27001 framework. BatchX has developed a comprehensive Information Security Policy to define security requirements for all personal information and preserve the confidentiality, integrity, and availability of personal information. The Information Security Policy, and all associated policies and procedures, are reviewed at least annually. Technical measures to protect information include data encryption, access controls, and vulnerability management.

BatchX defines security and privacy obligations for third party service providers, which providers must adhere to.

Data Retention

We retain the Personal Information we collect where we have an ongoing legitimate business need to do so (for example to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your Personal Information, we will either delete or aggregate it or, if this is not possible due to practical or legal requirements, then we will securely store your Personal Information. If you wish to cancel your account or request that we no longer use your information to provide you with services contact the BatchX Privacy Office by emailing us at privacy [at] batchx [dot] io


We and our Service Providers may collect and store your usage information in log files and by using cookies, web beacons, pixel tags, embedded scripts, and other industry standard tracking technologies (“Tracking Technologies”). Among other things, we use Tracking Technologies to better serve you with more tailored information about BatchX services, to facilitate your ongoing access to and use of the Site, and to collect and store information about your use of the Sites and Offerings. These technologies are used to analyze site usage trends, administer the site, monitor your navigation of the site, and to gather demographic information about our user base. We may receive reports based on this data from these companies on an individual and on an aggregated basis.

Cookies “Cookies” include small files that are placed on an individual’s device to enable them to more easily communicate and interact with web sites. When you visit our Sites, we may send one or more cookies to your device. They enable us to store information about your device which helps us, among other things, to provide you with a good experience when you browse our Sites and to enhance the services we provide. We also use third parties to serve advertisements on other websites that may be of interest to you, based on information collected about your use of our Sites. To do so, these companies may place or recognize a unique cookie (or similar technology) on your browser. We use cookies to remember users’ settings (such as language preference), to provide you with relevant marketing materials, and for authentication.

Third party sites

Our Sites includes Social Media Features, such as the LinkedIn and Twitter Tweet button or interactive mini-programs that run on our website (the “Features”). Your interactions with these Features are governed by the privacy policy of the company providing it.

Please be aware that when you are on the Sites, or when you receive an email message from us through the Offerings, you could be directed to other sites that are beyond our control. There may be links to other sites from the Site’s pages or from the email message we send to you that take you outside our Services. These other sites may send their own cookies to visitors, collect data, or solicit Personal Information. The privacy policies of these other sites may be significantly different from this Privacy Policy. We are not responsible for the privacy practices of these other sites and cannot guarantee the security of any of your Personal Information collected there.

Privacy policy for children

BatchX does not knowingly collect information from children under the age of 13 on the Site or through the Service. If you are under the age of 13, please do not provide any information to us. If we become aware that we have collected information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our systems.

Sensitive information

We ask that you not send us or disclose any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, sexual orientation, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Sites or via other means.

International transfers

Your Personal Information may be stored and processed in any country (including the United States) where we have facilities or in which we engage service providers, and by using the Sites or disclosing information to us you consent to the transfer of information to countries outside of your country of residence, which could have different data protection rules than those of your country or the country in which you were located when you initially provided the information. BatchX will take steps to ensure that your Personal Information is subject to appropriate safeguards, including, where required, by implementing appropriate transfer mechanisms such as the European Commission standard contractual clauses (as amended and approved) for the transfer of Personal Information to third countries, supported by appropriate technical and organizational measures. For additional information regarding the mechanism under which your Personal Information is transferred outside of the European Economic Area and the United Kingdom, you may contact us at privacy [at] batchx [dot] io .

Privacy Rights

Applicable data privacy laws and regulations may afford you specific privacy rights (which depend on your location and jurisdiction), which may include and are not limited to the right:

  • to know what Personal Information we hold and process about you and to access it;
  • to correct any inaccurate data we may have about you;
  • to erase your Personal Information;
  • to cease or to restrict the processing of your Personal Information;
  • to request to furnish you with the Personal Information which you provide us in a structured, commonly used, and machine-readable format;
  • to withdraw your consent (to the extent our processing of your Personal Information is based on your consent);
  • to object to legitimate reasons for the processing of your Personal Information;
  • to opt-out of targeted advertising, profiling, the sale or sharing of Personal Information;
  • to receive non-discriminatory treatment for the exercise of privacy rights;
  • to lodge a complaint with the appropriate data protection authority if you have any concerns with regards to the processing of your Personal Information.

BatchX responds to all privacy rights requests in accordance with applicable data privacy laws and regulations, which may provide certain restrictions on the extent to which you may exercise them. When a privacy right request is submitted, BatchX will respond within a reasonable time frame the length of which depends on how complex or voluminous the request is (to the extent permitted by applicable law or regulation). BatchX will promptly notify you if the response time will be extended.

You may exercise applicable privacy rights by submitting your request to privacy [at] batchx [dot] io.

Please indicate which privacy right you are exercising in the request with the corresponding data privacy law or regulation. We also need to know your email address which is associated with BatchX to initiate your request. Please note we may request additional information to verify your identity, depending on the request type.



Privacy policy updates

We update the Privacy Policy from time to time, so please review it regularly. If we materially change our Privacy Policy, we will notify you by posting a notice during the log-in process or on Your continued use of the Sites or Offerings will be deemed your agreement that your information may be used in accordance with the new Privacy Policy. If you do not agree with the changes, then you should stop using the Sites or Offerings and notify us that you do not want your information used in accordance with the changes.

Contacting us

We welcome any questions, comments, or concerns you may have regarding this Privacy Policy. Please do not hesitate to contact us at privacy [at] batchx [dot] io.

Last Modified: Apr 11, 2023